Frequently asked questions
Here are a few frequently asked questions about the changing opening hours at the County Council's HRCs.
Click on the question relevant to you below to reveal the answer. Don't forget, you can click the question again to collapse it!
What are the current opening hours?
08:00 to 16:45 (Winter – GMT) 08:00 to 19:45 (Summer – BST) Except for Christmas Day and New Years Day.
What are the new HRC opening hours going to be?
9:00 to 18:15 Monday to Sunday, all year except for Christmas Day and New Years Day.
Why are the opening hours changing?
To improve the service for users while they are on site by improving staffing levels, to avoid confusion over opening hours and to bring the Gloucestershire HRCs in line with neighbouring authorities.
When will the new opening hours start?
From Sunday March 28th 2010.
Does this apply to all sites?
Yes. All 5 County Council sites, but not the Cheltenham Swindon Road Recycling Centre.
If I turn up early, can I drop off my waste items outside the gates?
No. Waste can only be deposited at an HRC during the new opening hours. Dumping waste outside the site is fly tipping and is a criminal offence.
Will the hours change again at the end of October?
No. The hours will be continuous all year around except Christmas Day and New Years Day when all the sites are closed.
Is this a cost saving exercise?
No, the man hours on the sites will remain unchanged but the new hours wil enable us to eliminate lone working by site staff. More staff availability will help improve the service to our residents when they visit.
Will the same waste items still be accepted at the HRCs?
Yes.
Does this change apply to Swindon Road Recycling Centre?
No. Call 01242 264244 or access www.recycleforgloucestershire.com for details of this site’s opening hours
Why are Swindon Road Recycling Centre opening hours different to the other Recycling Centres?
Swindon Road is operated independently by Cheltenham Borough Council. The 5 HRCs are operated by Gloucestershire County Council.